Sizing, Delivery and Returns

Sizing

If you are not sure about your ring size you can visit your local jeweller to  find out, or  visit findmyringsize.com or  this online ring conversion website to calculate for yourself.

Ring sizes:

K - 15.5mm 
L - 16.3mm
M 16.7mm
N - 17.1 mm

Chain sizes:

34-36cm (choker)
45cm
50cm
55cm

Cartilage Jewels

All our cartilage jewellery has been specifically designed for cartilage piercings.  The pin  is round and 0.9mm  thick with  a  threaded  end that closes with a petite screw on nut. Please confirm with your local piercer before changing your cartilage jewellery.

Packaging and Delivery

All of our jewellery is beautifully packaged in a velvet grey pouch and accompanied  by  information  cards.  It  is  delivered using  a secure, swift service.  All orders will require a signature on delivery.

Deliveries  within  South African are  charged  at  a  rate of R90-R165 and all orders  are  dispatched using  Dawn Wing Courier.  If an  order  is returned to us due to the  postal  or  courier service  not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.

Subject to availability of the item ordered, we  aim  to  dispatch within 7-10 working days of purchase.  If the  item  is readily available and in stock we  will dispatch  within  48 hours.  Between Christmas and the New-Year, any order placed  will  be   delayed  in  production until  the New-Year as the studio is closed over this time.

Returns Policy

Any  items of  jewellery  ordered  from  our  website  can  be  returned unworn and   in  its  original packaging,  accompanied  by  completed returns form,   within 7 calendar days  for a store credit, however, your return does  not   include any  delivery costs.   Please  email   us     on andrea@amavidesign to arrange any exchanges or returns.

We will not accept returns on  any items  of  jewellery  that  have been worn, have had their security tags  removed, or are not in their original packaging.  Due  to  hygiene  reasons  we do  not  accept  returns  on earrings.

Bespoke  or  customized  items  cannot  be  returned  or   exchanged under any circumstances.

Within South Africa, all   jewellery must  be  returned  via  Dawn Wing Courier,  at   the   expense  of   the  customer.   We   will   not  accept responsibility for the non-arrival of returned  items  that  were  sent by any means other than those stated above.

Delivery charges of the original order will not be refunded.

Customers  are advised t o please inspect their purchases on receipt, before  removing  any  tags or  disposing  of  any  packaging,  and  to please   inform   us    of   any    breakages   or    defects       via   email (andrea@amavidesign.com)  within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the  customer  damaged,  or  if  a manufacturing fault arises within 60 days of receipt.  The   faulty/damaged  items  will  be  inspected   and assessed at the studio where  an  outcome  will be decided on, taking fair wear  and  tear  into  account.  After  assessment,  items  may  be repaired where repair is possible.

In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge  and  in some  instances,  due  to  the  type  of setting and  stone used, we cannot  guarantee that the ring can be re-sized.  Please  be  aware  that  re-sizing a ring is a significant exercise and the associated costs  may  be  in  excess of the original purchase price of the ring.

We do offer a  service  for  items  of  AMAVI  design   jewellery  to   be professionally  cleaned,   re-plated  or  where  possible  repaired  at  a charge. Please contact  us  directly  for  assessment  and a   quote on charges involved.

We  reserve  the  right  to  cancel  a   transaction   between  ourselves and the customer for the following reasons:

- as we only source very limited amounts of the materials we use, we may   have  insufficient   materials  to  make  an  item  that  has  been popular.
- one or more of the items the customer  ordered  was  listed  with an incorrect price due to a typing error. 

If we do cancel  an  order,  the  customer  will  be  notified  by email or telephone, and  the  customer’s credit card will be re-credited as soon as   possible.   We   will  not   be   obliged    to  offer    any   additional compensation for disappointment suffered.